StorHub Frequently Asked Questions

We anticipate what you want to know. You’ll find the answers to most of your questions in our Frequently Asked Questions (FAQs).

If you prefer, call us at 2809 2996 (We are open 7 days a week including Public Holidays).

Unit Sizes
Q. What are the unit sizes available?
A. StorHub’s self storage units in Hong Kong range from 20 sq ft to over 70 sq ft in size.
  Not sure how much storage you need? View our size estimator.
Bookings
Q. How do I make a booking?
A. Visit our facilities to view the unit, and when you are ready, complete your registration with us and move in! Call us at 2809 2996 to find out if your preferred storage size is available for reservation.
Q. How far in advance can I book a storage unit?
A. You may reserve the storage unit for as early as one month in advance.
Q. What is the minimum or maximum period of storage?
A. We offer flexible storage periods starting from one month.
Accessibility, Security & Insurance
Q. When can I access my storage unit?
A. You can access your unit 24 hours, 7 days a week, all year round.
Q. Is there any insurance coverage for my items?
A. Coming soon.
Q. Can additional persons have access to my unit?
A. Yes, you may give authorisation during registration for additional persons to access your unit.
Q. Does StorHub offer high security facilities?
A. StorHub facilities are equipped with state-of-the-art security features like 24-hour CCTV surveillance around the facilities, and pin code security access.
Storers can use a padlock of their choice to lock their units and restrict access to the units.
Payment & Invoicing
Q. What are the modes of payment?
A. Whether it’s cash, credit cards including AMEX, Mastercard, Visa, Union Pay and cheques or online bank transfer, Alipay, WeChat Pay, FPS you can pay for your storage space your way.
Q. Will I receive invoices to inform me of due rental?
A. Yes. Invoices are sent 20 days before rental due date.
Documentation
Q. What documents are required for company registration?
A.
  • Business registration certificate.
  • Identity Card or passport of authorised personnel
  • Business card of authorised personnel
Q. What documentation is required for personal registration?
A. Customers are to present their Identity Card or passport upon registration.
Moving Assistance
Q. Do you have trolleys to assist me in moving my items?
A. Yes. StorHub provides free usage of trolleys and they are located at convenient points within the facilities.
Q. Does StorHub provide moving and packing services?
A. While we do not provide moving and packing services, we may be able to refer you to some movers.
Prohibitions
Q. What are prohibited for storage?
A. Live animals, perishables, explosives, flammable liquids, fuel, toxic materials, PMDs and any items prohibited by law.
Packing Tips
Q. What do I need and where can I get them?
A.
  • Start off by determining the packing-box sizes and other materials you need.
  • A range of packing materials is available for sale at the reception offices.
  • Do not hesitate to approach our friendly service staff for help.
 
Q. Why do I need to label my boxes?
A.
  • Label your boxes and keep a record of inventory within each box.
  • This helps you to locate them easily when they are needed.
Q. How do I ensure easy retrieval and good ventilation?
A.
  • Leave space around perimeters of storage unit to aid ventilation.
  • Leave a walkway to the rear of storage unit for easy access.
  • Place frequently used items close to the door for easy access.
Household Items
Q. How do I pack them?
A. For Furniture:
  • Place pallet, corrugated board or mat on floor for sofas and mattresses (These should be standing on end).
  • Disassemble beds and tables; wrap table legs in paper.
  • Place tabletops side down if they cannot be disassembled.
  • Place lightweight chairs stacked ‘seat-to-seat’.
  • Keep upholstery off the floor.
  • Protect furniture with a dust cover. Please do not use plastic wrap, however, as this traps in moist air.
Q.
  For Appliances:
  • Refrigerators, freezers and washing machines should be dried thoroughly and stored with doors slightly ajar.
  • All cooking equipment should be cleaned thoroughly.
  • Protect appliances with stretch film.
Q.
  For Dishes and Glassware:
  • Tightly and individually bubble-wrap all glassware.
  • Leave no loose space in between or around box.
  • Do not place heavy items on these boxes.
Commercial Items
Q. How do I pack them?
A. For Documents:
  • Pack files, records and documents flat down to protect the spines of the folders.
  • Fill empty spaces in box with packing materials.
  • Do not over load; separate books from files and documents.
  • Do not place boxes directly on floor. Instead, place them on pallets to minimise moisture absorption.
Q.  
  For Metal Items:
  • Clean all metal equipment with a drop of machine oil to prevent rusting.
  • Protect appliances with stretch film.
Q.  
  For Electrical Items:
  • Ensure all equipment are clean and dry.
  • Equipment with doors should be kept slightly ajar.
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